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What is online video counselling?

Sometimes despite the best intentions to create more space in our lives, finding the time to come for a therapy session isn’t practical and even though we recognise a real need to get therapeutic support, it just doesn’t happen. This is when online video counselling can work. From the comfort of your own home or office space, you can get the same quality of therapy from one of our expert and caring practitioners, that you would if you were in the consultation room. Sometimes the fact that you are in your own space allows you to relax further and benefit from more deeply from the therapy. The practitioner will take part in the video session from a Psymplicity Healthcare clinic therefore maintaining the same professional standards and boundaries as if you were coming to see them at one of our clinics.

Since we take our client’s wellbeing very seriously, we have carefully researched which online video platform to use and we have chosen not to use Skype, which is typically used by counselling services.

Reasons we do not use Skype

  • Skype cannot verify transmission security
  • Skype has no audit notifications
  • Skpe can gather and use information about you.
  • Skype is frequently hacked and you are not informed
  • Skype can sell their list of contacts
  • Skype is frequently wire tapped.
  • HIPAA compliance is the gold standard of data privacy in the health profession. Skype is not HIPAA compliant
  • Skype has publicly stated it is not appropriate for online therapy, and does not wish to be HIPAA compliant.
  • Authority figures oppose the use of Skype for online therapy and state organisations that state they use ‘Skype therapy’ should reconsider if they wish to remain credible.

Most importantly Skype does not comply with Health Insurance Portability and Accountability Act of 1996 (HIPAA). Although this is a US law we consider this to reflect best practice in terms of client security.

Reasons we use VSee

  • Vsee is HIPAA –compliant
  • Vsee is used by, amongst others, NASA and the US Congress and keeps client data secure with 256-bit AES encryption.

We have chosen to use VSee as the confidentiality and wellbeing of our clients is paramount to us. Having done much research, we are confident that in using VSee we are properly upholding our client’s security.

Who is online video call counselling suitable for?

All types of therapy and issue are suited to VSee counselling. Our care co-ordinator will be happy to answer more questions regarding it when you call through on 0207 118 0407. You will be sent a link shortly before your session and simply by clicking on it you will be ready to start your session at the designated time when your practitioner will come online.

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Call Us on 02071180407.
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